FAQ

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. You may also pay by check, however, items being shipped that are paid for by check will be held until the check has been cleared through the bank.

If you are paying by credit card for a phone order over $500 we require you to complete our Credit Card Authorization form, this gives us permission to charge your card without you being present in the store.

You may apply for standard credit terms by completing a Credit/Terms Application. Once your form has been approved you may be placed on NET 15 day terms, meaning the balance due on your purchase must be paid within the 15 day period. Customers who have previously been approved for terms may choose to have their items shipped immediately with payment due on or before the 15th day of purchase.

How can I place an order?

We strive to make placing an order as convenient as possible and offer several different options.

By Phone:

You may place your order over the phone with one of our friendly and knowledgeable staff members by calling 818-566-6526 or Toll Free: 877-566-6526 Monday through Friday 8:30 am to 6 pm, and Saturday 10 am to 2 pm PST.

On-line:

Our website offers a safe, secure and convenient way to shop without the need to visit our store location.

By Email

If you prefer to place an order by email you may do so at: sales@audiodept.com

By Fax:

Please fax your order to: 818-566-6516.

All orders received through fax or email will be followed up with a confirmation from our Sales Department. If you do not receive confirmation please contact us directly at 818-566-6526 or Toll Free: 877-566-6526

What about international orders?

International customers may place an order by calling us Toll Free at: 877-566-6526. Payment for international orders may differ from the forms of acceptable payment listed above. Please note that international shipping can be more expensive due to duties, taxes and other fees. International shipments may take longer than normal due to delays in customs, therefore, we cannot specify delivery dates for international shipments.

Due to manufacturer agreements, some items can not be shipped outside of the US. If this is an issue for your particular order we will notify you.

Which shipping companies do you use?

Your order can be shipped via FedEx or UPS. If you prefer to have your order shipped via USPS please call us at 818-566-6526 or Toll Fee: 877-566-6526. If you would like to provide your shipping account you may do so at the time of purchase by noting your preferred shipping method and account number in the comment box upon checkout. If you have placed your order by phone, fax, or email, please note your preferred shipping method and account number on your order or contact us directly at the number listed above.

What are the delivery cutoff times?

Every effort will be made to ship your order on the day that it is received, however we do not guarantee same day shipping. If you require next day delivery we recommend that you call us directly to confirm possibility as well as item availability. 

How do you calculate shipping costs?

Shipping costs are calculated during check out and are based on the weight of the item (including packing materials) and the dimensions of the box used for shipping.

How do you handle purchases on out of stock items?

A member of our staff will contact you any time an order is placed for an item that is out of stock. We will not charge your credit card until the desired item has been shipped.

If an order is placed for multiple items you may determine whether you would like to wait and receive your shipment as a whole, or if you would prefer to have the in stock items shipped in the meantime.

Do you charge sales tax?

California residents are charged applicable sales tax on all purchases regardless of where the items are shipped. Additionally, sales tax is charged on all orders shipped within California. Items shipped outside of California within the continental US, Alaska, and Hawaii do not incur sales tax. Please be aware that international orders may be subject to additional taxes and duties.

What if I qualify for a partial tax exemption?

If you qualify for a partial tax exemption under California Exemption Section 6378 please notify us at the time of your order either by completing an Exemption Certificate and faxing it to 818-566-6516, or emailing it to sales@audiodept.com.  When placing the order, check the appropriate option in the "Production Tax" window upon checkout.  You may also type "3.5 tax" in the comment box at checkout, if you like. Even though the sale will proceed with the fully taxed amount, your card will not be charged until we receive or confirm your completed form and verify your eligibility. The tax rate will then be recalculated to reflect the partial exemption.

Are items insured during transit?

Yes, all items are insured during transit. If you do not require shipping insurance please make a note in the comment box upon checkout.

Do you match or beat prices?

We appreciate the opportunity to match a competitor's price for an identical product whenever possible. Please submit the competing quote by email to sales@audiodept.com for consideration. You may also fax it to: 818-566-6516

What is MAP?

MAP refers to the Minimum Advertised Price. This is the lowest price that a manufacturer will allow a specific product to be advertised for. In some cases the selling price may be lower than the advertised price. This difference will be reflected in the amount you are actually charged. If you would like to inquire about the actual cost of a specific item listed as MAP please contact our Sales Department.

I want to order something, but I don't see it on your website.

Not every product we offer is listed on our site. If there is a specific product you would like to inquire about please contact us.

Phone: 818-566-6526 or Toll Free: 877-566-6526
Email: sales@audiodept.com

What do you do with my personal information?

Audio Department will never sell your personal information. We may collect and use personal information for the following purposes:

1. To Improve customer service
2. To personalize user experience
3. To improve our site
4. To process payments
5. To send periodic emails

Please refer to our Privacy Policy for a detailed explanation of the ways we collect and use your personal information.

What is your return policy?

We want you to be happy with your purchase! If there is a problem with your product we would love the chance to make it right. Please refer to our Shipping and Returns section for complete details regarding returns.

What is your rental policy?

You may review our complete Rental Policy by clicking on the link.

How can I be removed from your email or mailing list?

If at any time you would like to opt-out of receiving emails from us you may do so by following the instructions contained at the bottom of the email message. You may also email us at info@audiodept.com stating your request.

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